Privacy Policy

Last updated: September 2024

Introduction

agile-quest is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website and services.

Information We Collect

We collect information that you voluntarily provide when using our services:

• Name and contact details when submitting booking inquiries
• Email address for communication purposes
• Tour preferences and special requirements you share with us
• Feedback and reviews you choose to provide

We also automatically collect certain technical information:

• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

Your personal information is used for the following purposes:

• Processing and confirming tour bookings
• Communicating about your reservations and inquiries
• Improving our services based on feedback
• Sending relevant updates about tours you have expressed interest in
• Maintaining records for legal and accounting requirements

Legal Basis for Processing

We process your personal data based on:

• Contract performance when you book a tour
• Legitimate business interests in improving our services
• Your explicit consent where required
• Legal obligations we must comply with

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, typically no longer than 36 months after your last interaction with us, unless longer retention is required by law.

Data Sharing

We do not sell your personal information to third parties. We may share data with:

• Service providers who assist our operations under strict confidentiality agreements
• Legal authorities when required by law
• Professional advisors for legitimate business purposes

Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to certain processing activities
• Request data portability
• Withdraw consent at any time

Security Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Contact Us

For questions about this Privacy Policy or to exercise your data protection rights, please contact us at:

agile-quest
47 Clerkenwell Road
London EC1M 5RS
[email protected]

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website or direct notification where appropriate.