GDPR Compliance

Last updated: September 2024

Our Commitment to Data Protection

agile-quest is committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR). This page outlines how we handle your personal information and explains your rights under GDPR.

Data Controller

agile-quest acts as the data controller for personal information collected through this website. This means we determine how and why your personal data is processed.

Contact details:
agile-quest
47 Clerkenwell Road
London EC1M 5RS
[email protected]

Personal Data We Process

We may collect and process the following categories of personal data:

• Identity data: Name and title
• Contact data: Email address
• Booking data: Tour preferences, special requirements, and booking history
• Technical data: IP address, browser type, device information
• Usage data: Information about how you use our website

Legal Bases for Processing

Under GDPR, we process your personal data only when we have a valid legal basis:

• Consent: You have given clear consent for us to process your personal data for a specific purpose
• Contract: Processing is necessary for performing our contract with you (such as tour bookings)
• Legal obligation: Processing is necessary for us to comply with the law
• Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided your rights do not override these interests

Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request.

Right to Rectification

You have the right to request that we correct any inaccurate personal data we hold about you, and to have incomplete data completed.

Right to Erasure

Also known as the "right to be forgotten," you can request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purpose it was collected.

Right to Restrict Processing

You can request that we limit how we use your personal data in certain situations, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You can object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects concerning you.

Exercising Your Rights

To exercise any of these rights, please contact us using the details provided above. We will respond to your request within one month. There is no charge for most requests, although we may charge a reasonable fee if your request is clearly unfounded or excessive.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

International Transfers

We do not routinely transfer your personal data outside the United Kingdom or European Economic Area. If any transfer becomes necessary, we will ensure appropriate safeguards are in place to protect your data.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk

Changes to This Information

We may update this GDPR compliance information from time to time. Any significant changes will be communicated through our website.